Ordering & Delivery Times
FALL PROTECTION SYSTEMS
JUST-IN-TIME FOR YOUR SAFETY
Good service is a top priority for us and extends to all areas of our company. We firmly believe that excellent customer service goes hand in hand with a smooth ordering process and on-time deliveries. For this reason, we would like to give you a comprehensive insight into our ordering and delivery process so that you are always well informed and can have complete confidence in your orders with us.
Ordering fall protection systems should not be taken lightly. Rather, it requires thorough expert consultation as well as careful planning and execution. After the consultation, we handle the entire ordering and delivery process to ensure that you receive the right products at the right time.
Our friendly customer service team will be happy to answer your questions and assist you with your order. You can order by phone during our business hours or contact us for detailed advice. You are also welcome to use our contact form for a non-binding inquiry. We always endeavor to take your individual wishes into account.
Everything under one roof. For more information on the entire process, from Planning to preparing a quote, click here:
ORDER
The sales department creates packing lists for shipping from your order.
Your packing list will be processed by the shipping department. Your order will be put together.
The parcels are filled with your order. Individual circumstances, such as delivery date, export country, shipping partner, single or multiple products, as well as environmental and packaging protection are taken into account.
The delivery bill is attached to the parcel and your order is ready for delivery.
We will now hand over your delivery to the shipping company. You will shortly receive a tracking link so that you can track your parcel transparently.
ORDER & INQUIRY FORM
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FIND THE RIGHT CONTACT PERSON FOR YOU
EUROPE-WIDE DELIVERY
ON TIME, SUSTAINABLE, EFFICIENT
We understand how important it is for your products to arrive on time, which is why we’ve designed our delivery processes for maximum efficiency and reliability. As soon as we receive your order, we do everything we can to ensure on-time delivery. We understand how important it is for your products to arrive exactly when you need them—neither too early nor too late. Our approach is based on the “JUST-IN-TIME” principle, ensuring that your specific requirements and deadlines are always taken into account.
- JUST-IN-TIME Thanks to Large Warehousing Capacity: A key factor in our successful delivery process is the fact that we keep the majority of our LUX-top® fall protection devices in stock in the quantities required. This ensures that the products you want are always available and allows us to respond quickly to your orders.
- Well-planned logistics for our deliveries: Our deliveries are characterized by well-planned pre-assembly, which optimizes the construction process on-site. Each package is carefully sorted by components, with special attention paid to the roof type and the substrate. This precise pre-sorting not only increases efficiency during assembly but also significantly simplifies workflows on
the construction site. This enables our customers not only to complete their construction projects on time but also to achieve greater precision and safety during installation.
- Flexible production for custom requirements: Our production capabilities are designed to manufacture both standard products and custom-engineered solutions in the shortest possible time. We understand that not every requirement is the same, and we are ready to develop and produce specialized fall protection solutions tailored to your specific needs.
- Securely packaged for undamaged deliveries: Our shipping team attaches great importance to ensuring that your products do not suffer any damage during transportation. That’s why we pack your order carefully and securely. For larger orders, we use pallets to ensure not only safe transportation but also smooth unloading on site.
- Fast solutions for urgent orders: For particularly urgent orders, we offer express transportation throughout Europe, which usually takes between 2 to a maximum of 6 days. This allows you to receive your products even faster and push ahead with your construction project without delays.
- Sustainable packaging for the environment: Our commitment to sustainability also extends to our packaging. We use recycled material for our packaging and proudly display the appropriate seal. Even our filling material is made from recycled paper to reduce environmental impact and conserve resources. Your satisfaction and the protection of our environment are of paramount importance to us and we are committed to achieving these goals.
You can rest assured that your orders are in good hands with us, from packaging to delivery.
